Privacy Policy

We at Tina Winness respect your concerns about privacy. References in this Privacy Policy to “we”, “us” and “our” are references to the entity. This Privacy Policy describes the types of personal information we collect about our consumers, how we use the information, with whom we share it and the choices available to our consumers regarding our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices. This Privacy Policy applies to the personal information we obtain via your transactions and interactions with us, including through your use of our websites, mobile applications, social media pages and other platforms that reference this Privacy Policy (“Online Channels”); your visits to our stores, including when you complete our customer information collection cards, and when you connect with us via telephone, at our events and through surveys (“Offline Channels”); and through our third-party sources, including advertising and social media networks (collectively, the “Channels”). Information we obtain We collect personal information about you through various Channels as described above. The types of personal information we collect include:
  • contact information (such as name, postal address, email address, and mobile or other telephone number);
  • username and password;
  • payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
  • client care information (such as client service inquiries, comments, and repair history);
  • photographs, comments and other content you provide;
  • information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences;
  • information you submit in connection with a career opportunity at Tina Winness, such as contact details, information in your résumé (including work history, education and language skills) and details about your current employment;
  • purchase and transaction information;
  • contact information you provide about friends or other people you would like us to contact;
  • location data (such as data derived from your IP address, country and/or postcode) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate;
  • clickstream data and other information about your online activities (such as information about your devices, browsing actions and usage patterns), including across the Online Channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies (see our Cookie Policy);
  • information we may obtain from our third-party service providers; and
  • other personal information we obtain through our Channels.
Collection with Cookies and Other Technologies We use cookies, web beacons (including pixels and tags), web server logs and other technologies that collect certain information about you by automated means through our Online Channels, including when you visit our websites, interact with our emails, use our apps, or interact with Tina Winness-related ads, content, tools, widgets or plug-ins. You can learn more about these technologies and how to manage your preferences by visiting our Cookie Policy. The providers of third-party apps, tools, widgets and plug-ins on our Online Channels, such as Facebook “Like” buttons, also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the providers of the features and is subject to the privacy policies or notices of these providers. To the extent permitted by applicable law, Tina Winness is not responsible for these providers’ information practices.   Use of Cookies and Other Technologies Where we have obtained your consent to the extent required by applicable law, we use information collected through cookies, web beacons (including pixels and tags), web server logs and other automated means for the purposes described in our Cookie Policy.   We also use third-party analytics services on our Online Channels, such as Google Analytics, which use cookies and similar technologies to collect data (such as IP address) to evaluate use of and interaction with our Online Channels. To the extent required by applicable law, we will obtain your consent before using cookies for analytics purposes. To learn more about these analytics services and how to opt out, please visit the relevant websites listed here: Google Analytics: http://www.google.com/analytics/learn/privacy.html   Interest-Based Advertising When you use our Online Channels, both we and certain third parties (such as our advertising networks, digital advertising partners and social media platforms) collect information about your online activities, over time and across third-party websites (such as on websites that serve our ads). We may use such information to provide you with advertising about products and services tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our ads are served. You may see certain ads on other websites because we engage third-party ad buying networks (such as Facebook, Instagram and Twitter). Through such buying networks, we can target our messaging to users through demographic, interest-based and contextual means. The information our ad networks may collect on our behalf includes data about your visits to websites that serve our advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our websites and on third-party websites that participate in these ad networks. This process helps us track the effectiveness of our marketing efforts. To the extent required by applicable law, we will obtain your consent before using your information for interest-based advertising. How do we use the information we obtain? We use the personal information we obtain as described in this policy and rely on a number of legal bases to do so as described further below, including:
  • performance of a contract with you;
  • our legitimate business interests;
  • compliance with a legal obligation, a court order, or to exercise or defend legal claims; or
  • your consent to the processing, which you can revoke at any time.
  • We use the information we obtain to perform a contract with you or to take steps at your request prior to entering into a contract, including to:
  • transact with you and provide various products and services to you;
  • process and fulfil orders in connection with our products and services and keep you informed about the status of your order;
  • manage career opportunities, including for recruitment purposes, employee on boarding and other Human Resources purposes;
  • provide client support (including repairs, alterations, cleaning and other services); and
  • create and manage your account with us.
  • We use the information we obtain on the basis of our legitimate interests, which we can describe further upon request, including to:
  • operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analysing our products and client base; performing data analytics; and performing accounting, auditing and other internal functions);
  • reduce credit risk and manage collections;
  • verify your identity;
  • send you promotional materials and other communications (including thank you notes, special occasion reminders and other communications from sales professionals with whom you have engaged);
  • communicate with you via email, postal mail, phone and other means about, and to administer your participation in, special events, contests, sweepstakes, programs, offers, surveys and market research;
  • protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities;
  • comply with and enforce relevant industry standards, contractual obligations and our policies; and
  • respond to your inquiries
  • In addition, we process your personal information to comply with and enforce applicable legal requirements to which we are subject and for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  • We also use the information in other ways for which we provide specific notice at the time of collection and obtain your consent to the extent required by applicable law.
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