Discover our range at our private showroom. Book an appointment now.
Lifetime Jewellery Warranty
We are committed to ensuring the quality of your purchase; we stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. We will repair and maintain your jewellery for a lifetime.
All of our jewellery is manufactured using the highest quality materials and is inspected prior to shipment. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services.
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To take advantage of these services, bring your jewellery to our showroom
In the event that there is ever a problem with your jewellery or you are in need of other services that are not covered under our lifetime warranty, please bring your jewellery to our office for evaluation. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.
This warranty is available only to the buyer or the first person the product is gifted to. The warranty is not valid if the product is subsequently transferred to another party.
Please note that slight irregularities and variations in craftsmanship or natural characteristics are considered as part of the natural character of the item, and is not considered a defect.
If an item was delivered with a certification(s), the return must be accompanied by the original laboratory grading certification(s). Otherwise, the customer will bear the cost of a replacement report.
Custom Orders
A deposit must be paid for a custom order (for example, where a specific design, size or metal type for goods has been requested by the customer, or the goods have been resized, designed or engraved at the customer’ request). Tina Winness will only order the item(s) when at least 50% of the agreed purchase price has been received by the store. Title to and property in the goods will not pass to the Customer until the purchase price has been paid in full.
Engagement Ring Customization
At Tina Winness 3D Design services/3D wax printing services are available for custom-made or bespoke jewellery designs.
Engagement Ring Customization
At Tina Winness 3D Design services/3D wax printing services are available for custom-made or bespoke jewellery designs.
Ring Upgrade Program
Whether it’s your fifth anniversary or your first, our Ring Upgrade Program offers the opportunity to upgrade your Tina Winness engagement ring. Speak with a Diamond Expert for details.
Engagement Ring Customization
At Tina Winness 3D Design services/3D wax printing services are available for custom-made or bespoke jewellery designs.
3D CAD provides accurate, high-precision and make possible complex jewellery design projects for clients.
3D CAD provides accurate, high-precision and make possible complex jewellery design projects for clients.
